Leading FinTech recruitment & executive search firm Captura Search has been selected by our high growth FinTech client to lead their search for a Head of Client Delivery and Account Management.
This is a unique career opportunity, with the opportunity to create and establish ‘best of breed’ customer led initiatives. Reporting directly to the regional COO, you will lead a small, but growing team with responsibility for key client deliverables. There is an impressive portfolio of clients including market leading global insurance and investment managers. You will be given the autonomy to develop and own your “business unit” as a profit centre. This is a highly commercial, client focused and challenging opportunity with vast amounts of potential.
Responsibilities will include:
- Line management of the teams responsible for client delivery and account management.
- Partnering with the COO & Head of Sales to deliver a seamless and collaborative experience for clients
- P&L responsibility for this business unit
- Establishing a dynamic framework in which your team members will operate, leading to world class service for clients
Appropriate professionals will bring:
- Experience in a similar Client Support line management role for a FinTech vendor focused on investment management & Insurance, or within a head of operations position in and insurance of investment management business
- Business and systems knowledge in the Buy Side Fintech domain would be beneficial, with systems providers like:
- Finastra
- FIS
- Linedata
- NeoXam
- Factset
- BlackRock Solutions
- This professional must be accustomed to running teams responsible for delivering support and service to multiple high priority clients who are demanding and have high expectation levels
- A strong client-centric focus and interfacing ability is absolutely key in this position, with excellent client management skills
- Proven ability to put in place proven processes to escalate client priorities accordingly, and so your team has an established and proven way of working which leads to client success
- Excited by the opportunity to take on a key role in establishing and growing an operation
This is an outstanding position, with significant growth ahead of our client you will be well positioned to strategically play a key part in this.
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